Frequently Asked Questions

  • ​​Our website and booking engine is protected through an SSL security protocol that provides data encryption establishing an encrypted connection between a web browser and a web server while preventing cybercriminals from reading and modifying any transaction done between them such as the transmission of sensitive information like credit cards while doing online shopping. It ensures that all the data passed between the web browser and web server remains private and secured.

  • All Moher Properties Rentals have a strict no-pet policy.

  • In some cases an owner declines a reservation request because they’ve either taken another reservation that has yet to be recorded or they are holding out for a longer term lease.

  • In a hotel you get little more than a bed and bathroom. In a Moher Properties Rental you get a well-equipped space that includes a fully equipped kitchen with a gas range, living room and free wi-fi access – all of which bring the comforts of home with you on your travels. Without the personnel and congestion of a hotel, a Moher Properties home gives you more privacy as well.

  • A Moher Properties rental costs less to book than any of the comparable hotels in the City, but that’s not where the savings end. In a Moher Properties home you save on wi-fi costs, food and drink expenses and service charges/gratuities. The larger your group, the greater the savings are.

  • While we do have special pricing for certain events, there are no “Seasonal Rates” we follow. Our rates are automatically calculated in real-time with the local market. We *typically* suggest booking farther out for your best rate option!

  • Moher Properties rentals are professionally cleaned before and after every stay. If you wish to have your unit cleaned during your stay it can be arranged at an additional cost. Please inquire with one of our agents.

  • All Moher Properties rentals are smoke-free.

  • If your stay is more than 60 days away from the day you are booking then a 50% of the total booking amount is due at the time of booking. The second/final portion of balance is due 60 days before check-in. If your stay is within 60 days than the entire balance of the booking is due at the time of booking.

  • We accept Mastercard, Visa American Express, and Discover cards, as well as debit cards. In some cases, generally for longer-term bookings, we can accept a check or wire transfer.

  • We have a strict no-hold policy. Your rental is only confirmed once you make your deposit.

  • Bookings canceled at least 30 days before the start of the stay will receive 100% refund. Bookings canceled at least 14 days before the start of the stay will receive 50% refund. Cancellations less than 14 days from date of arrival are NOT eligible for any refund.

  • Our helpful and knowledgeable Vacation Specialists are available from 9:00AM - 5:00PM daily to help you find the perfect vacation home for your group and to assist you with the booking process. You can also make your reservation online.

  • Keyless entry allows you to open and lock your vacation home by entering a numeric code. Your keyless entry code will be sent to you a month prior to your vacation in your pre-arrival E-Mail. If your home provides keyless entry you can go directly to your vacation home without having to check-in at an office. Keyless entry codes are activated at check-in time and expire at 11:00AM on your departure day.

  • Travel Insurance can be added to any reservation to protect guests if they need to cancel their reservation due to a family emergency, job loss, hurricane, flooding or a mandatory evacuation. View our Travel Insurance page for more detailed information.

  • There are no booking fees and you get to work directly with the local management company, real people just a phone call away.